Questions & Answers
To reassure you, here are the answers to questions you may have before ordering your Christmas cards.
1. Choosing the Right Card
What types of Christmas cards do you offer?
Click “View Cards” to see our selection of cards.
Do you have corporate Christmas cards?
Yes, many cards are suitable for companies.
Do you offer charity Christmas cards?
Yes, all our cards carry a charity logo of your choice.
Which charities benefit from my purchase?
Whichever charity you choose.
Are your cards designed in Ireland?
Yes.
Are your cards printed in Ireland?
Yes, and all carry the Guaranteed Irish logo.
Do you offer traditional Irish Christmas designs?
Yes.
Can I view all card designs in one place?
Yes.
Do you offer portrait, landscape and square cards?
Yes.
Can I order cards with a religious theme?
Yes, you can specifically select religious designs to view.
Do you have cards suitable for family and friends?
Yes.
Do you offer eco-friendly cards?
Yes, all our cards are recyclable.
2. Personalising the Greeting
Can I add my own greeting inside the card?
Yes, and your card will be proofed before printing.
Do you provide sample greetings?
Yes.
Can you help me write a professional Christmas message?
Yes, many greetings to choose from.
Can I include an Irish blessing?
Yes.
Can I include text in Irish (Gaeilge)?
Yes.
Can I upload my company logo?
Yes, in a high quality JPEG, PDF or EPS format.
Can I add signatures?
Yes, you can upload your signature(s) to be printed on your card.
Can I change the font style?
Yes, we have a choice of fonts.
Can I preview my personalised message before ordering?
Yes, a proof will be emailed to you.
Is there a charge for personalisation?
Price listed on our website.
3. Logos and Branding
Can I print my company logo inside the card?
Yes, you can upload your company logo.
Can I add my logo in colour?
Yes.
What file format should my logo be in?
High quality JPEG, PDF or EPS.
Can I include my website address or contact details?
Yes.
4. Charity Information
How much from each card goes to charity?
10% of the cost goes to your chosen charity.
Which charities do you support?
All charities, the choice is yours.
Can I choose which charity receives the donation?
Yes.
Will the charity logo appear on the card?
Yes, and will be proofed by email for your approval.
5. Pricing and Quantities
What is the minimum order quantity?
25 of one design.
Do you offer discounts for larger orders?
Yes, see price list on the website.
Are envelopes included in the price?
Yes, beautiful peel and seal greeting style white envelopes.
Is VAT included?
VAT is charged at checkout at 23%.
Are there any setup charges?
No.
Can I get a quotation before ordering?
Yes.
6. Ordering Process
Can I order online?
Yes.
Can I place my order by email or phone?
Yes, if you have any difficulty ordering online.
Can I save my design and come back later?
Yes.
Can I edit my order after placing it?
Yes, but immediately by phone or email.
Will I receive an order confirmation?
Yes.
Can I reorder last year's card?
Yes.
Can you use the same greeting and logo as last year?
Yes.
7. Proofing and Approval
Will I receive a proof before printing?
Yes, by email.
How quickly will I receive my proof?
Usually by next day.
Can I make changes to the proof?
Yes.
How many revisions are included?
As many as you need to make it perfect.
How do I approve my proof?
By email.
Will printing begin only after my approval?
Yes.
8. Delivery and Shipping
How long does delivery take?
One week from date of final approval.
Do you deliver throughout Ireland?
Yes.
Do you ship to the UK?
Yes.
Do you ship internationally?
Yes.
How much is delivery?
€12. Delivery is free for orders over €100.
Can I track my order?
Yes.
9. Envelopes and Mailing Services
Are envelopes included?
Yes.
Can I print return addresses on envelopes?
Yes, extra cost can be quoted.
Do you offer direct mailing services?
No.
Can you post the cards on our behalf?
No.
10. Payment and Security
What payment methods do you accept?
Secure card payment and bank transfer.
Can I pay by credit or debit card?
Yes.
Can businesses pay by bank transfer?
Yes.
Can I receive an invoice?
Yes.
Is online payment secure?
Yes.
Can I pay over the phone?
No.
When is payment taken?
Card payment is paid at checkout when ordering.
11. Samples
Can I order a sample card?
Yes.
Is there a charge for samples?
No.
How quickly are samples sent?
Within a few days if in stock.
Can I order several samples?
Yes.
12. Quality and Sustainability
What paper stock do you use?
350 gram board.
Are the cards printed on high-quality card?
Yes.
Are your cards environmentally friendly?
Yes.
Are the cards recyclable?
Yes.
Do you use sustainable materials?
Yes.
13. Returns and Changes
What if there is an error in my order?
If it is our fault, they will be replaced free of charge.
Can I cancel my order?
Yes, but only before it has gone into production.
What if my cards arrive damaged?
They will be replaced.
What if I receive the wrong order?
Unlikely, but they will be replaced with your correct order.
14. Corporate and Large Orders
Can you handle large corporate orders?
Yes.
Can you help us meet a tight deadline?
Yes, if cards are in stock.
Can you manage multiple office deliveries?
Yes, and no extra charge.
Can I receive a formal quotation?
Yes.
Can you provide recommendations based on our budget?
Yes.
15. Reordering and Customer Service
Can I reorder the same card next year?
Yes.
Do you keep my logo and greeting on file?
Yes.
Can I speak with a real person?
Yes. See contact details on the website.
Do you offer personalised service?
Yes.
How quickly do you respond to enquiries?
As soon as possible but usually same day.
Can you advise on wording?
Yes, there is a choice of greetings when ordering.